{"id":1317,"date":"2022-01-05T15:39:11","date_gmt":"2022-01-05T20:39:11","guid":{"rendered":"https:\/\/www.calian.com\/resources\/case-studies\/lakeridge-health-improveves-access-and-patient-experience-in-durham-region-using-corolar-virtual-care\/"},"modified":"2025-01-17T15:16:47","modified_gmt":"2025-01-17T20:16:47","slug":"lakeridge-health-improveves-access-and-patient-experience-in-durham-region-using-corolar-virtual-care","status":"publish","type":"case-study","link":"https:\/\/www.calian.com\/resources\/fr\/etudes-de-cas\/lakeridge-health-improveves-access-and-patient-experience-in-durham-region-using-corolar-virtual-care\/","title":{"rendered":"Lakeridge Health am\u00e9liore l’acc\u00e8s et l’exp\u00e9rience des patients dans la r\u00e9gion de Durham gr\u00e2ce \u00e0 Corolar Virtual Care"},"content":{"rendered":"\n
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L'approche num\u00e9rique d'abord<\/h3>
Lakeridge Health abrite cinq h\u00f4pitaux et quatre services d’urgence qui s’occupent de plus de 650 000 personnes vivant et travaillant dans la r\u00e9gion de Durham. Des centres sp\u00e9cialis\u00e9s proposent des traitements contre le cancer, des services de sant\u00e9 mentale, de l’orthop\u00e9die, de l’ophtalmologie et des soins pour les maladies r\u00e9nales chroniques. <\/div>
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Le d\u00e9fi<\/h3>
Lakeridge Health a explor\u00e9 des options virtuelles pour \u00e9largir l’acc\u00e8s aux soins pour les r\u00e9sidents de la r\u00e9gion de Durham lorsque la pand\u00e9mie a frapp\u00e9 au printemps 2020. Les soins d’urgence virtuels sont soudain devenus une exigence essentielle pour aider les h\u00f4pitaux \u00e0 s’adapter rapidement aux restrictions de sant\u00e9 publique tout en maintenant un niveau \u00e9lev\u00e9 de soins. La clinique virtuelle de soins d’urgence de Durham devait devenir op\u00e9rationnelle en quelques mois tout en respectant toutes les exigences de l’Ontario en mati\u00e8re de juridiction, de confidentialit\u00e9 et de s\u00e9curit\u00e9. Deux cliniques de soins primaires et plusieurs partenaires communautaires devraient \u00eatre int\u00e9gr\u00e9s au lancement. <\/div>
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Les exigences<\/h3>
En concevant son nouveau mod\u00e8le de soins virtuels, l’\u00e9quipe de Lakeridge Health s’est efforc\u00e9e de recr\u00e9er la transition transparente entre l’accueil et la consultation (triage infirmier, m\u00e9decin) dont les patients font l’exp\u00e9rience \u00e0 l’h\u00f4pital. <\/p>\n

“Nous voulions reproduire beaucoup plus fid\u00e8lement l’environnement r\u00e9el des soins en personne”, explique le Dr Ilan Lenga, directeur de l’information et directeur de l’information m\u00e9dicale \u00e0 Lakeridge Health. <\/p>\n

Il s’agissait notamment de permettre aux patients de rencontrer leur m\u00e9decin de premier recours chaque fois que cela \u00e9tait possible, et m\u00eame de voir plusieurs prestataires au cours d’une m\u00eame s\u00e9ance. L’id\u00e9e \u00e9tait de fournir des soins de sant\u00e9 de la plus haute qualit\u00e9 possible, tout en \u00e9tant virtuels”, ajoute le Dr Lenga. <\/div>

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Nos experts en soins de sant\u00e9 sont pr\u00eats \u00e0 vous aider \u00e0 constituer votre meilleure \u00e9quipe de soins de sant\u00e9.<\/p><\/div><\/div>

Parler \u00e0 un expert<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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La solution<\/h3>
 Avec le soutien de Sant\u00e9 Ontario, Lakeridge Health a choisi Corolar Virtual Care (CVC) comme solution technologique. CVC a permis \u00e0 la clinique de fonctionner de mani\u00e8re s\u00e9curis\u00e9e et efficace en s’appuyant sur Microsoft Teams et Microsoft Azure, tout en s’int\u00e9grant \u00e0 la plateforme de dossier m\u00e9dical \u00e9lectronique (DME). <\/p>\n

Les options de flux de travail personnalisables ont aid\u00e9 Lakeridge Health \u00e0 r\u00e9pondre \u00e0 ses exigences en mati\u00e8re de conception. Au d\u00e9but de chaque session virtuelle, les patients soumettent un formulaire d’admission qui est examin\u00e9 par une infirmi\u00e8re du service des urgences. L’infirmi\u00e8re \u00e9value si le patient peut b\u00e9n\u00e9ficier de la clinique virtuelle et proc\u00e8de \u00e0 un triage modifi\u00e9. <\/div>

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Lorsque les patients attendent leur rendez-vous, ils peuvent quitter le hall virtuel et y revenir sans perdre leur place dans la file d’attente. Des notifications \u00e0 la demande sont envoy\u00e9es aux patients par SMS, courriel ou message vocal automatis\u00e9 avec l’heure de d\u00e9but du rendez-vous, ce qui r\u00e9duit les pertes de temps et permet aux prestataires de services de conseil de collaborer de mani\u00e8re transparente au cours d’une seule session. <\/p>\n\n\n\n

Le Dr Larry Nijmeh, m\u00e9decin urgentiste et chef du service des urgences de la Durham Virtual Urgent Care Clinic, estime que le CVC est facile et pratique \u00e0 utiliser. “Il vous permet, d’un simple coup d’\u0153il, de voir dans la file d’attente des patients ceux qui sont urgents, ceux qui le sont moins et ceux qui attendent des soins primaires. <\/p>\n<\/div>\n\n\n\n

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Corolar Virtual Care vous permet, d'un simple coup d'\u0153il, de voir dans la file d'attente des patients ceux qui sont urgents, ceux qui le sont moins et ceux qui attendent des soins primaires.<\/blockquote><\/div><\/div>\n\n\n\n
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\"Doctor<\/div>

Mod\u00e8le de soins int\u00e9gr\u00e9s<\/h3>
L’expansion est d\u00e9j\u00e0 en cours suite au succ\u00e8s du programme pilote. L’objectif est de fonctionner dans le continuum des soins comme une “clinique” avec d’autres partenaires de soins primaires et des services de sant\u00e9 mentale. Une infirmi\u00e8re sp\u00e9cialis\u00e9e sera affect\u00e9e \u00e0 chaque clinique afin d’\u00e9valuer si un patient est plus appropri\u00e9 pour un m\u00e9decin de soins primaires ou un m\u00e9decin urgentiste en fonction du besoin clinique, en optimisant les ressources et en am\u00e9liorant l’exp\u00e9rience du patient en faisant correspondre chaque personne avec le bon niveau de soins.  <\/div>
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Corolar Virtual Care a permis \u00e0 Lakeridge Health de recr\u00e9er la transition transparente entre l’accueil et la consultation que les patients connaissent \u00e0 l’h\u00f4pital.<\/p>\n","protected":false},"featured_media":507,"template":"","business_unit":[124],"solution":[],"industry":[144],"type_classification":[],"class_list":["post-1317","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","business_unit-sante","industry-sante"],"acf":[],"yoast_head":"\nLakeridge Health am\u00e9liore l'acc\u00e8s et l'exp\u00e9rience des patients dans la r\u00e9gion de Durham gr\u00e2ce \u00e0 Corolar Virtual Care - Ressources<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calian.com\/resources\/fr\/etudes-de-cas\/lakeridge-health-improveves-access-and-patient-experience-in-durham-region-using-corolar-virtual-care\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lakeridge Health am\u00e9liore l'acc\u00e8s et l'exp\u00e9rience des patients dans la r\u00e9gion de Durham gr\u00e2ce \u00e0 Corolar Virtual Care - 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